Consumer Information

Our delivery periods are two to 14 days. In individual cases, delivery times may be longer. If this is the case, we will inform you immediately. Delivery can be made within Germany as well as to other EU countries.

We accept the following payment methods:

  • payment via PayPal
  • cash before delivery
  • cash upon collection
  • cash on delivery

The customer is entitled to the statutory rights with regard to warranties for defects pursuant to Sec. 9 of our GTC ».

Download Terms and Conditions »

Sec. 9 of our GTC: Revocation Instructions of Consumers

Right of Revocation
You have the right to revoke this contract within 14 days without stating reasons.

The revocation period is 14 days starting on the date on which you or a third party appointed by you who is not the carrier took possession of the goods. If goods which were ordered together are delivered in separate shipments, the revocation period is 14 days starting on the date on which you or a third party appointed by you who is not the carrier took possession of the last shipment.

In order to exercise your right of revocation, you have to inform us of your decision to revoke the contract by sending us a clear statement (e.g. a letter sent by post, a fax or an e-mail):

  • MAHAG Automobilhandel und Service GmbH & Co. OHG, Karl-Schmid-Straße 12, 81829 München
  • Email: shop.nfz@mahag.de
  • Fax: +49 (0)89 48001 – 732
  • Phone: +49 (0)89 48001 – 730

For your revocation you may use the attached revocation form template which is, however, not compulsory.

Download Muster-Widerrufsformular »

In order to comply with the revocation deadline it is sufficient to dispatch the statement declaring that you exercise your right of revocation before the expiry of the revocation period.

Consequences of the revocation
If you revoke this contract, we are obliged to repay any payments we received from you, including the delivery costs (with the exception of additional costs which occurred because you chose a different form of delivery than the cheapest standard delivery that we offer), immediately and at the latest within 14 days from the day on which your statement declaring the revocation is received by us. For this repayment we use the same payment method which you chose for the original transaction, unless we explicitly agreed on another method; on no account will we charge any fees for the repayment. We are entitled to refuse repayment until we have received the goods or until you have provided proof that you have dispatched the goods, whichever is the earlier date. You are obliged to return the goods or hand them over to us immediately, at the latest, however, within 14 days from the date on which you informed us of the revocation of this contract. The deadline is only deemed met if you dispatch the goods prior to the expiry of the period of 14 days. We bear the costs for of returning the goods. You shall only be liable for any loss of value of the goods if this loss of value is due to a handling of the goods which was not necessary for assessing the quality, characteristics and functioning of the goods.

End of the revocation instructions